Troubleshooting Outgoing Email From Your Site - Kayako SupportSuite Help Desk Software

04 Sep 2010

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	Troubleshooting Outgoing Email From Your Site

Article Here are some reasons why your emailing function may not appear to work:

· Cron jobs for expanding and sending autoresponder emails may not have been set up. You can log into your domain’s control panel and go to the Cron Jobs or Scheduled Tasks function to see what automated jobs are enabled.

· Crons may have been disabled, suspended or deleted by your hosting provider. Check your hosting provider’s policy on the maximum frequency the cron jobs can run and comply with their policy by changing the cron schedule accordingly.

· The cron jobs’ schedule for mailing might have been incorrectly specified or modified by someone, which would result in outgoing mail being checked at intervals that are too infrequent. Check your Traffic >> General Settings, “Cron Jobs List” for suggested frequency settings.

· Your cron jobs may have an incorrect path specified, which prevents the PHP interpreter from running when cron tries to automate your jobs. Ask your web host what to specify to correctly “path” the interpreter. In other words, if your cron line reads “php /sample/some.cron.job.php”, you may need it to instead read “/web/cgi-bin/php /samples/some.cron.job.php”, as is in the case with GoDaddy.

· When you look for the email to arrive, make sure you also check your Junk folder.

· You or your customer may have opted out from mailings from your domain.

· The email system for your domain may have begun identifying mail from your server as spam, and began automatically filtering it out. There are options that can be tweaked for spam settings in your hosting provider’s control panel.

· On the Members >> Mail Utilities screen, make sure you’ve filled out “Your Name”, “Your From/Reply Email” and “Message Subject” fields.

· When you send a broadcast, make sure you select “Send message without search filter” rather than “Send message with search filter” if you want it to go out to everyone.

· For emails to be sent outside the website, pick “Email only” or “Email & Site Inbox”.

· The emailing function for your domain might be disabled or not configured properly.

· The mail queue for your domain may be backed up with mail from previous mailings.

· Your hosting provider may have a heavy load which is causing delays or timeouts when delivering mail.

· You may have reached a daily emailing frequency limit imposed by your hosting company.

· Your third-party email provider may blacklisted the server on which your traffic site runs, which would cause all your mail from the site to be ignored by that email provider.

If you’re using an email box on your own hosting account, first check with your web host to test that your email system is working normally.

Next, sign up on your own site with a free account. You should get two messages upon signup if you have not changed the options in your site’s admin panel. One message will confirm your signup details. The other message is an activation email contining a code or instructions on how to activate your account. (If you have set up a third-party autoresponder, you will not get the activation mail from the system, but from your autoresponder.) Check both your Inbox and your Junk folder for these two mails to verify that your site’s mailing function is working.

Then, send a test email to yourself from your MyTrafficBusiness website. If you don't get it, use a different mailbox and repeat the test.

Look for the message counts in the Members >> Mail Utilities function. Click the Stats button next to your test email and verify that they change when a broadcast goes out.

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21 May 2010 6:02 PM